Refund & Returns

Because every piece at In the Hall is vintage or second hand, each item has lived a little life before finding its way here. Small signs of age, wear and character are part of what makes vintage special, and any notable flaws will always be photographed and described in the listing.

Change of Mind

We don't offer refunds or exchanges for change of mind, so please read descriptions, check measurements and look closely at the photos before purchasing. If you have any questions before buying, we're always happy to help.

If Something Isn't Right

If your item arrives damaged, is significantly different from its description, or the wrong item has been sent, please get in touch within 7 days of delivery with photos of the item and packaging. We'll work with you to find the right solution, whether that's a refund, replacement (where possible) or another suitable outcome.

Shipping Damage

If your parcel has been damaged during transit, please contact us as soon as possible and keep all packaging, as the courier may require photos for an insurance claim.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law. If you're entitled to a remedy under the law, we'll happily provide one.

Thank you for supporting small business and giving beautiful old things a second home. 🤎